Welcome to Surf Soldes Boutique – where passionate riders provide premium water sports gear for fellow enthusiasts worldwide. Below you’ll find all the details about our shipping and returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping:
    • Available for orders over €50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We currently ship worldwide except to some Asian countries and remote regions. Please contact us if you’re unsure about delivery to your location.

Accepted Payment Methods

We accept: VISA, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges Policy

As riders ourselves, we understand that sometimes gear needs to be returned or exchanged. Our policy is designed to be as flexible as the kites we sell while maintaining high standards for premium water sports equipment.

Key Return Details

  • Return window: 15 days from delivery date
  • Items must be unused with all original tags attached
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Gilets de sauvetage (life jackets)
  • Casques (helmets)
  • Gants (gloves)
  • Cagoules (hoods/balaclavas)
  • Chausses (booties)
  • Any Gonflable (inflatable) items that have been inflated

Return Process

  1. Initiate your return request within 15 days of delivery by emailing [email protected] with:
    • Your order number
    • Reason for return
    • For exchanges: specify the new item details (size, color, etc.)
  2. Our customer service team will respond within 24-48 hours with return authorization and instructions.
  3. Pack the item securely in its original packaging with all tags still attached.
  4. Include the completed return form (template below) inside the package.
  5. Ship the package to our Paris headquarters:
    Surf Soldes Boutique – Returns
    5 Rue Daunou
    Paris, FR 55154
  6. For your protection, we recommend using a trackable shipping service.

Exchange Process

Follow the same steps as the return process, but clearly indicate in your email that you wish to exchange the item. Please specify the new item you’d like (size, color, etc.) and we’ll process the exchange once we receive your return.

Refund Information

  • Once your return is received and inspected (typically within 3-5 business days), we’ll email you with confirmation.
  • We’ll notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within:
    • Credit card payments: 5-10 business days (processing times vary by bank)
    • PayPal payments: 3-5 business days
  • Shipping costs are non-refundable. If you chose free shipping, the actual shipping cost will be deducted from your refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.).
  • For international returns, any customs fees or import taxes are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Surf Soldes Boutique Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [If applicable]
Reason for return: [Please specify]

For exchanges, I would like to receive: [Specify replacement item details]

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Need Help?

As fellow riders who test every product we sell, we stand behind the quality of our gear. If you have any questions about our shipping or return policy, don’t hesitate to reach out – we’re here to help you get the perfect setup for your next session!

The Surf Soldes Boutique Team
Des riders pour des riders depuis Paris